Cancellation and refund policy

This policy applies to purchases of Mahina Pro from Shiva Dhali Services.

No automatic renewals

Pro is a prepaid plan for one month (₹149) or one year (₹1,490). It is not a recurring subscription, so there is nothing to cancel to stop future charges. When your plan period ends, your account returns to the Free plan unless you choose to buy Pro again.

Cancelling

You can stop using Pro at any time. Your Pro features remain active until the end of the period you paid for.

7-day money-back guarantee

If you are not satisfied, you can ask for a full refund of your first Pro purchase within 7 days of the payment date. No questions asked.

Other refunds

• Yearly plan: after the first 7 days, you can request a pro-rated refund for complete unused months, if requested within 60 days of payment.
• Monthly plan: after 7 days, monthly payments are not refundable.
• Duplicate or failed payments: if you were charged twice, or charged without Pro being activated, we will refund the extra amount in full.

How to request a refund

Use the contact form and choose “Refund request”, or email support@kriosity.in from the email address on your account, with your payment ID or date. We confirm eligible refunds within 2 working days.

Refund timelines

Approved refunds are issued through Razorpay to the original payment method. They usually reach you within 5 to 7 working days, depending on your bank. If you upgraded with a refund pending, Pro ends when the refund is issued.

Payments to you from your members

Mahina does not process payments between you and your members. Those payments go directly through UPI between your accounts, so refunds of fees you collected are between you and your member.